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Voyce AI is already helping local authorities improve accessibility, reduce call pressure, and deliver better experiences for residents.
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Local authorities manage some of the highest call volumes of any public organisation.
With limited resources, rising citizen expectations, and growing demand for out-of-hours access, contact teams often struggle to respond quickly and consistently.
Ensure residents can reach essential services at any time — evenings, weekends, and holidays included.
Voyce AI answers calls instantly, lowering wait times and preventing frustration and repeat-call traffic.
Provide information on bins, payments, opening hours, planning status, and more — without human intervention.
Collect details such as name, address, service area, location, and issue type, and route them directly to the relevant team.
Provide instant responses for opening hours, location information, and online forms.
Handle missed bin reports, collection schedule queries, and bin replacement requests.
Triage repair requests, emergency situations, and tenant details.
Support payments, balances, band queries, and forms.
Automate membership queries, booking information, and event details.
Capture details for nuisance noise, fly-tipping, and safety concerns with location accuracy.
Voyce AI is already helping local authorities improve accessibility, reduce call pressure, and deliver better experiences for residents.
Book a demo to see how Voyce AI can support your council.
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