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Call Handling for Growth Hubs & Business Support with 24/7 Enquiry Capture

Voyce AI introduces a continuous, intelligent front door for local businesses.

This ensures every business receives prompt, professional assistance without increasing operational strain.

Core Value Propositions

Assured Accessibility for All Businesses

Enable SMEs, sole traders, start-ups, and established firms to reach support beyond standard office hours.

Enhanced Service Responsiveness

Deliver consistent, high-quality information — reducing delays and improving user confidence.

Advisor Capacity Optimisation

Reallocate staff time away from repetitive calls towards strategic advisory and programme delivery work.

 

Precision Routing to Relevant Programmes

Ensure businesses are connected to the most appropriate funding schemes, advisory services, or partners.

General Business Advisory Support

Provide immediate signposting to resources, tools, and support pathways.

Grant & Programme Eligibility Filtering

Assess basic eligibility before referrals are passed to programme managers.

Event, Workshop & Training Line Support

Handle requests related to registrations, dates, content, and follow-up information.

Skills & Workforce Support Requests

Capture business training needs and allocate enquiries to skills teams or partners.

Innovation & Growth Triage

Identify businesses suitable for innovation funding, scale-up services, or sector-specific programmes.

Sector-Specific Support Intake

Manage enquiries for retail, hospitality, manufacturing, digital, creative, and more.

Government Framework Approved

Recognised by the UK Government as a trusted technology supplier.

Cyber Essentials Certified

Independently verified to meet UK government standards for cybersecurity.

GDPR Compliant

Your customers’ data stays private, protected, and under your control.

Government Framework Approved

Every AI process reviewed for fairness, safety, and responsible data use.

How Voyce AI Functions

Immediate Engagement

The assistant responds to every call instantly, removing wait times and improving service continuity.

Intent Recognition & Categorisation

Voyce AI identifies core needs — whether related to funding, skills, innovation, exporting, digital adoption, or general business support.

Information Delivery or Qualification

It can offer direct guidance or undertake structured triage to gather essential details before escalation.

Data Capture & Validation

Captures accurate information including business name, stage, sector, location, and reason for enquiry.

Directed Routing & Escalation

Enquiries are forwarded to the appropriate internal team with complete and formatted information.

Feedback Loop Integration

Automatically gathers caller sentiment and enquiry trends, generating insights that support continuous improvement of economic-development programmes and operational workflows.

Why Economic Development Teams Choose Voyce AI

Designed Around Public and Semi-Public Business Support Workflows

Built to handle the nuanced qualification and advisory processes common across UK growth organisations.

Improved Operational Efficiency

Reduces administrative demand, enabling advisors to dedicate more time to meaningful business engagement.

Consistent and Policy-Aligned Service Standards

Ensures all businesses receive accurate information aligned with local priorities and programme rules.

Capacity to Withstand Demand Surges

Ideal for busy periods such as grant launches, economic announcements, or programme deadlines.

Integrate Your Apps

Trusted by Leading Enterprises

Voyce AI strengthens the accessibility, responsiveness, and efficiency of business support services — helping more organisations access the help they need to grow and thrive.

 

 

Accelerate Regional Growth with Intelligent Front-Door Support

Discover how Voyce AI can streamline your call operations.

FAQs

What is Voyce AI, and how does it work?

Voyce AI is a conversational voice agent that answers calls, resolves customer queries, bookings, complaints and provides real-time support 24/7. It’s like adding a tireless, highly trained team member to your frontline.

How is this different from a chatbot or IVR system?

Unlike traditional phone menus or basic chatbots, Voyce AI understands natural language and speaks in a human-like voice. It can hold real conversations, respond intelligently to questions, and route calls or actions without frustrating your customers.

What are the key features of Voyce AI?

Voyce AI can:
• Answer FAQs and service questions
• Book and reschedule appointments
• Check order or account status
• Capture and route complaints
• Collect payments
• Log details in your CRM

What happens if the AI can’t answer a call?

If a query falls outside the AI’s scope, it can seamlessly transfer the call to a designated team member.

How does Voyce AI integrate with my existing systems?

Voyce AI integrates with popular CRMs, booking platforms, and payment systems, ensuring a smooth workflow. 

How secure is Voyce AI?

Security is a top priority. Voyce AI uses encrypted connections and complies with industry standards (e.g., GDPR, HIPPA where appropriate) to ensure the safety of your data and customer information.

Ready to Transform Your Customer Support?

Start delivering exceptional customer experiences 24/7 with Voyce AI.

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