Understanding 24/7 Call Handling In a world where e-commerce sales have soared past $4.2 trillion, the need for 24/7 call handling has never been more critical. This service ensures that customer enquiries are addressed at any hour, leading to a higher level of satisfaction. So, what exactly is 24/7 call handling? It refers to a […]

Common Booking Errors and Their Impact Using an online booking system can greatly enhance operations, but frequent human errors can hinder this effectiveness.  Here are some common mistakes to watch out for: Not training staff properly Ignoring customer feedback Having an unclear cancellation policy Overcomplicating the booking process Not syncing calendars Lack of mobile optimisation […]

Understanding Customer Frustration Customers find being on hold frustrating for several reasons. One major issue is the wait times. Studies reveal that nearly 60% of customers are likely to hang up if they are kept on hold for just one minute. Many expect efficient interactions and have little tolerance for delays. Another concern arises from […]